Showing posts with label holidays in Cyprus. Show all posts
Showing posts with label holidays in Cyprus. Show all posts

Tuesday, April 21, 2009

Cyprus hotels and travel agents alert


A new report is out and is indicating that the main tour operators that operate in Cyprus have an increase on their online platforms.

• In the year to September 2008, 33% of TUI UK's mainstream business came from online, making it the tour operator's biggest sales channel.

• Thomas Cook's recently launched e-commerce platform, Starfish, is helping increase conversion rates on thomascook.com by more than 300% and web sales in the UK have reached 27% of total bookings.

• EyeforTravel Research indicates that 26% of all UK hotel rooms are now booked online and we predict this rate will continue to increase at 15% per year till 2011.

• In a recent Expedia survey, 50% of respondents expect to save GB£250 on next year's holiday by booking their trip online, with 30% planning to switch from a traditional high street agent to an online source in 2009.

The question now is. Do you as hotelier or incoming agent know enough about online marketing? Do you have the knowledge to compete in this global market called online market? Are you ready to learn, to adapt, to adopt and improve your everyday business practices?

Internet is a free or almost free space but knowhow and expertise is something that we all need to pay for. So invest in expertise and knowhow so the free internet world makes money for your company!!


Post originally posted on www.emrgence2009.com Blog platform

Thursday, April 2, 2009

Reputable Hotel with bad online reputation


Our friend Richard Sedley on his Twitter today was sending us on an article on the web of E-Consultancy about what importance brands should show about social media comments . A very interesting article that I read with great interest and inspired me to cruise on Trip Advisor and randomly check some hotels in Cyprus and Greece.

Amathus in Rhodes and Coral Beach in Pafos. Both hotels have positive and negative comments on this social media platform which I personally do not like. Now, the difference is that Rhodian Amathus followed up one negative and gave a very nice answer that makes lots of sense. Coral Beach never answers anything. This back turning gives the “excuse” to the guests to give even more negative reviews so as they influence more people. The conversation is only between the tourists and the hotel does not take any part.

Well this a fatal error. See by yourself here.

Coral Beach by Trip Advisor http://tiny.cc/i6F8P
Rhodian Amathus by Trip Advisor http://tiny.cc/7E7LF

This post is also posted on www.Emergence2009.com

Tuesday, March 10, 2009

Advice to Global and Cyprus Tourism companies, published by PriceWaterHouseCoopers , supported by Tourism Is All of Us.


Travel companies should hold their nerve and not panic into cutting prices too soon.
Well mention that to Thomas Cook and Thomson who came to the annual meeting of the Cypriot hoteliers asking for 20% less on the already contacted rates.

That’s the advice from PricewaterhouseCoopers LLP, based on the results of a poll of 2,000 British consumers.
Mr. PricewaterhouseCoopers LLP, remember you were at this annual meeting previously mentioned.


According to the PricewaterhouseCoopers research, over two thirds of those polled will trade down from their usual level of holiday, but only 16% will stop going on holiday altogether.
This must make think all the hoteliers of the world and especially the ones in Cyprus, why on earth the arrivals went down 20% in January and February? How many direct customers they won or lost??

Aside from cutting back, 25% of the 2,000 polled will take a cheaper holiday in the same location by:

- Staying in a cheaper hotel
- Can we go cheaper in Cyprus? I guess not much more. NO VAT for hotels for the next 2 years, this would be a measure.

- Opting for self-catering
- Supermarkets will have a boom at least we will sell out nice juice Limassol tomatoes, Chloraka cucumbers and Kokkinochoria potatoes.

Read more here

Wednesday, February 25, 2009

From Cyprus Airways to Cyprus Far-aways


Cyprus Airways made finally the big step. They confront the crisis by letting customers without flights!!! They have unilaterally and without any notice cancelled the only flight from Pafos Airport to Athens. What that is actually mean. It means that all the Cypriots who live in the area of Paphos including Limassol (more than 200,000) in order to fly to Athens need to go to Larnaca Airport. Larnaca Airport is small, old and 1h20min drive from Paphos and 1 hour from Limassol. Pafos Airport is only 30 mins drive from Limassol and 15 from any point in Pafos. Now, this means more expense on fuel for the passengers since they have to drive to Larnaca, more environmental impact and more uncomfortable situations form some hundreds of travellers and some hundreds of students. The flights to Paphos were always full. I have personally taken this flight 3 times in the past 6 months and members of my family approximately 10 times and it has always been more than 80%.

Well as from today Cyprus airways looks to me as Cyprus far-aways . They are monopoly, government owned and run, they are the main reason why other airlines do not land in Cyprus and all these makes them champions of Tourism Killers. The passengers from Greece increase and they decrease flights. So as a conclusion I ask Aegean Airlines to bid for Cyprus Far-aways, I ask Lufthansa Group to take over the airline and develop its potential since the local management are incapable to see opportunities and develop locally.

I suggest that we protect ourselves from this kind of companies that make life harder, economy worse and at the same time stop progress. Welcome Stelios … welcome easyjet … see here for more details, welcome freedom.

Friday, February 20, 2009

Cyprus Tourism Synergies


I must say that the 18th and the 19th of February have been the most intense days of my life after the birth of my twins.

I have had the privilege to share conference panel with the most distinguished e-Marketing specialists in the world. Dr. Natasa Christodoulides, Gerd Leonhard, Richard Sedley, Ged Carroll, Andrew Gordon, John Horsley, Theodore Koumelis and the statistics brain of the Cyprus Tourism Organisation Constantinos Chappas.

Thank you Natasha for your methodology and level of information, Gerd for your vision and charm of the masses , Richard for your persuasion and artistic vein, Andrew for your humour and your fantastic realistic approaches, Ged for your online “honesty”. Thank you Theodore for landing the Emergence2009 flight smoothly, John for making us see that networking is social, Constandinos for showing us the bright side of the crisis. Special thanks to my colleague Patrick for standing me for 3 weeks and for being the master mind of www.emergence2009.com , last but not least, thank you Alex for being there observing the event and later giving me your wisdom and vision of the market oportunities.

I would also like to thank the whole industry of Cyprus that without them this event would not have been possible. Thanks to all the travel agents, hoteliers, guides, technology companies, and all the rest who understood that the world is now googleable and that facebooking brings real people close.

Hasta la vista …

Friday, February 13, 2009

Let's go to Cyprus for Holidays


The annual conference of the Cyprus Hotel Association was this year really interesting.

We had the opportunity to hear how Thomas Cook and Thomson Holidays - TUI Group asked publicly the hoteliers of Cyprus to lower their prices even more so those two companies would be able to help the Cypriot Hotelier. Well I think is time to see reality. Thomas Cook and TUI Group are profitable organisations who are asking us to lose money so they make money because they drive tourist traffic in Cyprus. My question is do we really need them?

I ask the hoteliers to wake up and see that their hotels in Cyprus the only thing they need is to forget about the intermediates and go for the end user alone. This can only be achieved on-line. There are more than 20,000,000 (twenty million) travellers that plan their travel online every week. How much would the Cyprus Tourism Organisation would pay to have a slice of this pie? How much would the hotels invest to have their finger in this honey pot?

With this opportunity I would like to thank Dr. Dimitry Shevchenko for his clear vision and his real support to Cyprus as destination, also I would like to ask Mr. Jez Clarke to be more honest to the hoteliers (According to this customer Thomoson Holidays is selling excursions to "North Cyprus",) as well as Mr. Len Mina to look back and see the history and learn from it. Thomas Cook is recommednding the undiscovered noth of Cyprus.

Both tour operators thanked the Cyprus Tourism Organisation for the support in their marketing campaigns to bring tourist to Cyprus. This support I assume is not moral but monetary.

Last but not least, I would like to ask for our politicians to care more and care with real care for the industry and not use the name of the Cyprus Tourism industry to gain local impressions.

Thanks for your time and I really appreciate your loyalty reading this blog.



Monday, March 10, 2008

Advice to Global and Cyprus Tourism companies, published by PriceWaterHouseCoopers , supported by Tourism Is All of Us.


Travel companies should hold their nerve and not panic into cutting prices too soon.
Well mention that to Thomas Cook and Thomson who came to the annual meeting of the Cypriot hoteliers asking for 20% less on the already contacted rates.

That’s the advice from PricewaterhouseCoopers LLP, based on the results of a poll of 2,000 British consumers.
Mr. PricewaterhouseCoopers LLP, remember you were at this annual meeting previously mentioned.


According to the PricewaterhouseCoopers research, over two thirds of those polled will trade down from their usual level of holiday, but only 16% will stop going on holiday altogether.
This must make think all the hoteliers of the world and especially the ones in Cyprus, why on earth the arrivals went down 20% in January and February? How many direct customers they won or lost??

Aside from cutting back, 25% of the 2,000 polled will take a cheaper holiday in the same location by:

- Staying in a cheaper hotel
- Can we go cheaper in Cyprus? I guess not much more. NO VAT for hotels for the next 2 years, this would be a measure.

- Opting for self-catering
- Supermarkets will have a boom at least we will sell out nice juice Limassol tomatoes, Chloraka cucumbers and Kokkinochoria potatoes.
- Taking cheaper transportation / airline
- Please call Mr. Kikis Lazaridies, President of Cyprus Airways. www.CyprusAirways.com
-Waiting for a last minute deal
-More last minute?? It would be last second.

- Cutting 14 nights to 10
- This is an opportunity for better Revenue Management.

However, the intention to cut back on holiday spend is less rife than it was last year.
This is a great opportunity to give to our customers more VALUE.

In a previous survey, 20% more respondents said they were prepared to take fewer holidays in Summer 2008 than six months later, and a fifth more were intending on cutting their holidays altogether in that previous.
This can be denominated as crisis positive growth, finally things are not that bad, we just have to be creative, communicative and give to our customers what they are looking for. After all we are in the service sector: aren’t we?

“Despite tough trading conditions the country’s transition from credit crunch to full-blown recession seems to have been met with some resilience in the travel sector,” said Preston.

“While there is no doubt that short breaks will be hit harder than in the boom years, interest rate cuts are starting to take effect and creating more discretionary income. In turn this is being pigeonholed for travel.

“The sun factor is alive. It seems holidaymakers are acclimatising to the recession and while they may be waiting for last minute deals, prioritising holiday spend remains on the agenda.”

He said consumer willingness to downgrade should offer the industry some hope, as people look forward to escaping the recession.
Mr. Preston Cyprus is the perfect place to forget recession, first of all the sun is shining 300 days a year and this alone is optimistic, then we are very friendly people and after all we all speak English.

But he said due to the late cyclical nature of the travel market, its response to the recession will not be clear until the autumn.
Like this we have time to plan for 2010 and tune our services, invest in training and prepare our new web sites.

On the domestic front, PwC believes inbound UK tourism will fall as the recession reaches more parts of the world, but this will be countered by the drop in value of the sterling and UK-domestics holidaying at home.
Even this can be seen as positive; finally we can buy in Oxford Street paying European prices.

It said this trend is driven by family based holidays, as 45% more 35–54 year olds are saying they intend to stay in the UK than when asked the same question back in July of last year.
Do we have family oriented industry? I am sure we do and if some of us we are not ready we have the time to prepare for them.

Original news was published in Travel Daily News International on March the 6th 2009.